Terms & Conditions

KrishiDukan is a technology platform for agricultural inputs. It provides a marketplace and a discovery service that connects farmers and other buyers with retailers, sellers and manufacturers of agricultural products, and it provides agricultural and product-related content.

KrishiDukan is not the manufacturer, importer, distributor or seller of the products listed on the Platform, except where a listing expressly identifies KrishiDukan as the seller. For every other listing, the contract of sale is between the buyer and the seller identified on that listing, and that seller is the seller of record.

KrishiDukan does not currently provide logistics or delivery services. Packing, dispatch, shipping and delivery of ordered products are the responsibility of the seller. See clause 6.

• You must be at least 18 years old and legally capable of entering into a binding contract under Indian law.
• Accounts are created and authenticated using your mobile number and a one-time password. You are responsible for keeping access to that number and your account secure, and for all activity carried out through your account.
• You agree to provide accurate, current and complete information, and to keep it updated. We may suspend or restrict an account where the information provided is materially inaccurate, misleading or cannot be verified.
• One person or business should maintain a single account for each role. We may merge or close duplicate accounts.

If you use the Platform to list products, distribute products to retailers, receive orders, upload seller content or purchase a subscription, additional terms apply to you. Those terms are set out in the Seller & Manufacturer Subscription Terms, which form part of these Terms and are incorporated into them by reference.

The same standard Seller & Manufacturer Subscription Terms apply to every seller, retailer and manufacturer using those features. KrishiDukan does not maintain separate company-specific commercial agreements for individual sellers or manufacturers.

Where these Terms and the Seller & Manufacturer Subscription Terms address the same subject in relation to selling activity, the Seller & Manufacturer Subscription Terms prevail.

Product names, compositions, descriptions, MRPs, selling prices, pack sizes, images, usage and application information, labels and claims shown on the Platform are supplied by the relevant seller or manufacturer, who is responsible for their accuracy.

Agricultural inputs are regulated products. Dosage, application and safety information shown on the Platform is provided for general guidance and does not replace the product label, the manufacturer’s instructions or advice from a qualified agronomist or the relevant agricultural authority. Always read the label before use.

Listing a product on the Platform is not a certification, endorsement, or a warranty by KrishiDukan as to the product’s quality, efficacy, authenticity or regulatory status. Responsibility for those matters rests with the seller or manufacturer.

• Prices, discounts, taxes, pack sizes and availability are set and maintained by the seller and may change at any time before an order is confirmed.
• Placing an order is an offer to buy from that seller. The contract is formed when the seller accepts the order on the Platform. A seller may decline an order — for example where stock is unavailable or a required licence check fails.
• Where an order includes products from more than one seller, each seller's portion is a separate contract with that seller.
• You must be legally entitled to purchase the product you are ordering. Certain agricultural inputs may only be sold to buyers who meet requirements under applicable law, and a seller may ask you for information before accepting your order.

KrishiDukan does not currently provide delivery or logistics services. The seller is responsible for packing, dispatch, choice of courier or transport, delivery and fulfilment of every order, and for any delivery charge shown on their listings.

Delivery timelines shown on the Platform are estimates provided by the seller and are not a guarantee by KrishiDukan. Where you collect from a physical store, collection is arranged directly with that store.

• Online payments are processed by a third-party payment service provider. KrishiDukan does not store your full card, bank or UPI credentials.
• Where a seller offers cash on delivery or in-store payment, that payment is collected by the seller directly and KrishiDukan is not a party to it.
• On successful online transactions, KrishiDukan charges sellers a platform fee of 1% of the transaction value, and the payment service provider levies its own charges. These are charges to the seller, not additional amounts payable by the buyer. They are described in the Seller & Manufacturer Subscription Terms.
• GST and other applicable taxes are charged at the rates prescribed under applicable law.

Because the seller is the seller of record, cancellations, returns, replacements and refunds are handled by the seller in accordance with applicable law and any policy the seller states on their listings.

• An order can be cancelled before the seller has dispatched it, by contacting the seller through the Platform. Once dispatched, cancellation depends on the seller and the courier.
• Where a seller rejects or cannot fulfil an order that has already been paid for online, we will arrange for the amount to be refunded to the original payment method. The time taken for the refund to reach you is determined by the payment service provider and your bank.
• Agricultural inputs that have been opened, used, or stored outside the conditions stated on the label may not be returnable. Damaged, incorrect, expired or misdescribed goods should be reported to the seller immediately on delivery, and kept unused.
• If you cannot resolve a matter with the seller, contact us at support@krishidukan.com. We will assist in taking it up with the seller. We are not, however, liable for the seller’s obligations under the contract of sale.

The Platform carries content contributed by sellers, manufacturers and other users — including product information, images, reels, videos and educational material. That content belongs to the party who provided it, and they are responsible for it.

You retain ownership of content you upload. By uploading it you grant KrishiDukan a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, adapt for formatting purposes, publish, display and distribute that content through the Platform and in connection with operating and promoting the Platform and the listings on it, for as long as the content remains on the Platform.

You must not upload anything you do not have the rights to, anything unlawful, misleading, obscene, defamatory or infringing, or anything that promotes the misuse of agricultural chemicals. We may remove content that breaches these Terms.

You agree not to:

• use the Platform for any unlawful purpose, or to list, buy or sell any product whose sale is prohibited or restricted under applicable law;
• impersonate another person or business, or misrepresent your licences, registrations or affiliations;
• post false, misleading or manipulated reviews, ratings, enquiries or orders;
• scrape, copy, index or reproduce the Platform's content or data except as permitted by our robots directives, or attempt to reverse engineer, interfere with or gain unauthorised access to the Platform; or
• use the Platform to send spam or to harvest other users' personal information.

The KrishiDukan name, logo, software, design, database and original content are owned by Karanarjun Technologies or its licensors and are protected under applicable law. Nothing in these Terms transfers any right in them to you.

Brand names, trademarks and product content belonging to manufacturers and sellers remain theirs. They appear on the Platform under the licence described in clause 9 and in the Seller & Manufacturer Subscription Terms.

We work to keep the Platform available and accurate, but it is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, error-free, or that any defect will be corrected within a particular time.

KrishiDukan does not guarantee any sales, orders, enquiries, leads, views, farmer reach, store footfall, revenue or business outcome to any seller, retailer or manufacturer, and does not guarantee that any particular product will be available to any buyer.

To the maximum extent permitted by applicable law, KrishiDukan shall not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, revenue, crop, yield, goodwill, data or business opportunity, arising out of or in connection with your use of the Platform.

KrishiDukan is not liable for the quality, safety, authenticity, efficacy, regulatory compliance, labelling, packing, dispatch or delivery of products supplied by sellers, or for any loss arising from the use or misuse of an agricultural input contrary to its label or applicable law.

Where liability cannot lawfully be excluded, KrishiDukan’s aggregate liability to you in respect of any claim is limited to the total amount of fees you paid to KrishiDukan in the three months immediately preceding the event giving rise to the claim, or ₹5,000, whichever is higher.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including rights available to a consumer under the Consumer Protection Act, 2019.

You may stop using the Platform at any time and may request deletion of your account through the app or by contacting us.

We may suspend, restrict or terminate access to an account, or remove a listing or content, where we reasonably believe there has been fraud, an unlawful or prohibited product, a regulatory problem, misleading information, abuse of the Platform or of other users, non-payment, a security risk, or a material or repeated breach of these Terms. Except where the issue is serious, urgent, or where notice is not practicable or would be unlawful, we will give notice and, where appropriate, an opportunity to correct the problem.

Termination does not affect orders already accepted, amounts already payable, or any clause intended to survive.

We may update these Terms from time to time — for example to reflect changes to the Platform, our charges, or applicable law. The current version is always published on this page with its effective date, and we will give notice where required by law or where the change is material.

Changes apply prospectively. They do not retrospectively alter a transaction that has already been completed, or a subscription period that has already been paid for. Continuing to use the Platform after a change takes effect means you accept the updated Terms.

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

These Terms are governed by and construed in accordance with the laws of India. Subject to the paragraph below, the courts of competent jurisdiction in India shall have jurisdiction over any dispute arising out of or in connection with these Terms or the Platform.

Before commencing proceedings, please contact us at support@krishidukan.com so we can try to resolve the matter directly. Nothing here affects a consumer’s right to approach the consumer dispute redressal forums available under the Consumer Protection Act, 2019.

• If any provision of these Terms is held to be invalid or unenforceable, the rest continues in effect.
• A failure to enforce a provision is not a waiver of it.
• You may not assign your rights under these Terms without our consent. We may assign ours in connection with a reorganisation or transfer of the business, provided your rights are not adversely affected.
• These Terms, together with the Privacy Policy and — where applicable — the Seller & Manufacturer Subscription Terms, are the entire agreement between you and us in relation to the Platform.

Karanarjun Technologies (operating KrishiDukan)
Email: support@krishidukan.com