Return & Exchange Policy

We do not accept returns of delivered goods. This applies whether or not the packaging has been opened, and regardless of the reason — including a change of mind, an order placed for the wrong crop, season or acreage, or a product that did not produce the result you expected.

Agricultural inputs are the reason for this. Seeds, fertilizers, pesticides and biologicals are sensitive to heat, moisture, sunlight and handling, and once a pack has left the seller’s premises there is no way to establish how it was stored or transported. A returned input cannot responsibly be sold on to another farmer, and a product whose storage history is unknown is a risk to the crop it is next used on.

We do not exchange a delivered product for a different product, a different pack size, or a different quantity. If you need something else, please place a new order.

An order can be cancelled at any time before the seller has dispatched it, by contacting the seller through the Platform. Where you have already paid online, the amount is refunded to the original payment method.

Once an order has been dispatched it cannot be cancelled, and the no-return position in clause 1 applies from that point.

This is not a return, and it is the one case where money comes back to you after an order is placed. Where a seller rejects an order, cannot fulfil it, or the order is never delivered to you, the amount paid is refunded in full.

Nothing in this policy takes away a right you have under Indian law that cannot be excluded by agreement. If what arrives is not what was ordered — a different product, an expired or clearly damaged pack, or goods that do not match their description — that is not a return, and the no-return position does not apply to it.

• Report it to the seller through the Platform on the day of delivery, before the pack is opened or used.
• Keep the goods, the packaging and the invoice as delivered. A pack that has been opened or used cannot be assessed.
• The seller is the seller of record and resolves the matter directly, in accordance with applicable law.
• If you cannot resolve it with the seller, write to us at support@krishidukan.com with your order number and photographs of what you received.

Where a refund is due under clause 3 or clause 4, it is made to the original payment method used for the order. We do not pay refunds in cash, to a different account, or as credit on the Platform.

The time a refund takes to reach you is determined by the payment service provider and your bank, not by KrishiDukan.

Every order on KrishiDukan is sold and dispatched by an independent seller, not by KrishiDukan. The seller is the seller of record and is responsible for packing, dispatch and delivery — see clause 8 of the Terms & Conditions and clause 14 of the Seller & Manufacturer Subscription Terms. A seller may not offer terms more restrictive than this policy.

Write to support@krishidukan.com with your order number and we will help.